Privacy policy

Last updated: June 16, 2026

This Privacy Policy explains how Velarve ("we," "us," or "our") collects, uses, and protects your personal information when you visit velarve.com, place an order, or contact us. By using our store, you agree to the practices described here.

Who we are

Velarve is a U.S.-based online retailer headquartered at 414 Fayetteville St, Floor 4, Raleigh, NC 27601, United States. We are the controller responsible for the personal information described in this policy. For any privacy question or request, you can reach us at support@velarve.com or +1 (984) 258-0216.

Information we collect

Information you give us directly: your name, shipping and billing address, email address, phone number, and order details. Payment card details are handled by our payment processors and are never stored on our servers.

Information collected automatically: device, browser, IP address, and browsing activity gathered through cookies and similar technologies.

Information from third parties: data from service providers, analytics tools, and advertising platforms that help us operate and improve the store.

How we use your information

We use your information to process and ship orders, provide customer support, send order and account updates, prevent fraud, comply with legal obligations, and — where permitted — share relevant marketing.

Cookies

We use cookies to keep your cart working, measure traffic, and personalize your experience. You can disable cookies in your browser settings, though some features may stop working correctly.

How we share information

We share personal information only with service providers who help us run the store (such as payment, shipping, and analytics partners), with advertising partners where permitted, and with authorities when required by law. We do not sell your sensitive personal information.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your data, to object to or restrict certain processing, to withdraw consent, or to complain to a data protection authority. To make a request, email support@velarve.com. We may verify your identity first.

Children's privacy

Velarve is not directed to children, and we do not knowingly collect information from anyone under the age of majority. If you believe a child has shared data with us, contact us and we'll delete it.

Data retention and security

We keep personal information only as long as needed for the purposes described here or as required by law, and we use reasonable safeguards to protect it. No method of transmission is completely secure, so we can't guarantee absolute security.

Third-party links

Our store may link to sites we don't operate. We aren't responsible for their content or privacy practices, so please review their policies before sharing information.

International transfers

Your information may be processed and stored in countries other than your own, subject to applicable data protection laws.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above and post the new version on this page.

Contact information

Velarve
414 Fayetteville St, Floor 4, Raleigh, NC 27601, United States
Email: support@velarve.com
Phone: +1 (984) 258-0216
Instagram: @velarveus
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
Response time: within 24 hours